FAQs for Online Orders

Frequently Asked Questions

Q: How do I find out the status of my order?
A: You will receive an email that has a link to track your order. Should you need additional help, please contact our Customer Service department at customerservice@ustbrands.com or 904-786-0033. Please include your last name, billing zip code and order number to aid in locating your order. Customer Service office hours are 9:00 – 5:30 ET Monday through Friday.

Q: How do I return an item?
A: See the Return and Refund Policy page.

Q: Is it safe for me to use a credit card? Is your site secure?
A: Yes. Our site is equipped with Secure Socket Layer technology. If you access our site using a secure browser such as Internet Explorer or Firefox, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during transmission process.

Q: Can I order if I live outside of the United States?
A: We ship only within the United States.  Please see our Retail Partners page or search online to locate a retailer who offers additional shipping options.

Q: Can you ship gifts directly to recipients?
A: Yes. During the checkout process, you will be given the option to enter a shipping address that is different from your billing address.

Q: How can I communicate that to you?
A: Email our Customer Service department at customerservice@ustbrands.com or call us toll-free at 904-786-0033.  Customer Service office hours are 9:00 – 5:30 ET Monday through Friday.

Q: What type of payments do you accept online?
A: You can pay your online orders using American Express, Discover, MasterCard and VISA.  Please see our Retail Partners page to order from one of our retail partners who offers additional payment types.

Q: Are shipping charges and sales tax included in the pricing?
A: No, shipping charges and sales tax, if applicable, will be billed additionally.

Q: Do you offer discounts to Scouts or other groups?
A: We are happy to support Scouts and other non-profit organizations for group use. We do not offer discounts to individuals. For more information please contact us at CustomerService@USTBrands.com.