Return and Refund Policy
Our first priority is your complete satisfaction with your KeyGear purchase.
If you have your original order information, we will exchange the item or provide a refund using the same method of payment that you used to purchase the item. The item must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure credit.
1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All items must be returned in good condition to ensure credit.
2. Enclose the original packing slip with the item. If you cannot send your packing slip, please include your order number, billing name, and address with the item(s).
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address (unless your packing slip directs otherwise*):
KeyGear c/o UST Brands
7720 Philips Highway
Jacksonville, FL 32256
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Keep the Return Tracking Number for your return package to monitor delivery status.
You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
If you have any questions about the Return process or the status of a Return, please contact Customer Service at 904-786-0033 or firstname.lastname@example.org. Our office hours are 9:00 – 5:30 ET Monday through Friday.